Privacy Policy

1. Overview

LHE Electrical is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how you can access or correct it.

2. What we collect

When you contact us, request a quote, or book a service, we may collect:

• Your name, phone number, email address, and service address
• Details of the electrical work requested or your enquiry message
• Payment and billing information for completed jobs
• Technical data such as IP address when you submit our online forms

3. How we use it

We use your information to provide quotes, schedule and carry out electrical work, issue compliance certificates and invoices, and respond to enquiries. We do not sell your personal information to third parties.

4. Disclosure

We may disclose information to regulators where required by law (for example, lodging a Certificate of Electrical Safety with Energy Safe Victoria), to our payment processor to take payment, or to our email and hosting providers solely to operate this website and our business.

5. Security and storage

Personal information submitted through this website is transmitted and stored securely, and access is restricted to staff who need it to perform their role. We retain records for as long as required under the Domestic Building Contracts Act 1995 (Vic) and taxation law, then securely destroy them.

6. Access and correction

You may request access to or correction of personal information we hold about you, or lodge a privacy complaint, by contacting lachlanhighdale@gmail.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Cookies and forms

Our contact form is protected by Google reCAPTCHA, which is subject to the Google Privacy Policy and Terms of Service. We do not use tracking cookies beyond what is strictly necessary to operate the site.